Frequently Asked Questions about q89

Yes. When withdrawing at q89, funds can only be transferred to a wallet registered in the player's own name. Withdrawals are available to KBZPay, Wave Money, and AYA Pay. Wallets registered under someone else's name are not accepted. This policy is in place to protect players' finances.

Withdrawals from q89 are completed within 10 to 45 minutes of the request. If it takes longer, identity verification may still be in progress or there may be a bank network issue. For a first-time withdrawal, verification can take extra time. Contact the support team via Live Chat and provide your transfer Reference Number.

The standard withdrawal time is 10 to 45 minutes. This timeframe is the same for all three options — KBZPay, Wave Money, and AYA Pay — and the service runs 24/7. It may take longer during bank network maintenance, but if it goes past 45 minutes, contact the support team right away.

Yes, but only after the wagering requirement is met. For example — if you deposit 20,000 Ks, you receive a bonus of 24,000 Ks, making your balance 44,000 Ks. The wagering requirement would be 24,000 × 25 = 600,000 Ks worth of play before the bonus amount can be withdrawn. Do not attempt to withdraw before the wagering condition is complete, or the bonus amount may be forfeited.

The minimum withdrawal amount at q89 is 10,000 Ks. This is the same regardless of whether you withdraw via KBZPay, Wave Money, or AYA Pay. If you request an amount below this, the system will notify you that it cannot be processed.

Clearing the browser cache resolves roughly 80% of cases. On Chrome, go to Settings → Privacy → Clear browsing data and select Cached images and files. On Safari, go to Settings → Safari → Clear History and Website Data. If the problem continues, check your internet connection and contact Live Chat.

Games are recorded server-side, so your session is not lost if your connection drops. Simply log back in and continue playing. If your balance appears to have changed during a disconnection, contact the support team and provide the Round ID — they will investigate.

q89 works smoothly on both Android 8.0 and above and iOS 13 and above via browser. Tablets are also supported. We recommend using the latest version of Chrome or Safari. No app download is needed — you can play directly from the site.

Yes. On Safari (iPhone), open q89.world, tap the Share button, and select 'Add to Home Screen'. On Chrome (Android), open the menu and select 'Add to Home screen'. This gives you an app-like icon on your home screen so you can open q89 directly without going through the browser.

On the login page, tap 'Forgot Password' and use your registered phone number or email to reset it. If that doesn't work, contact Live Chat and verify that you are the account owner. The support team will check and help you regain access.

No. Under q89 policy, each player is allowed one account only. If a second account is found, both accounts may be suspended and the balance may be forfeited. This rule is strictly enforced to protect players' rights and maintain fair play.

Yes. Your q89 account is not tied to any specific device. You can access q89.world from any new device and log in with your registered credentials. Note that an initial OTP verification may be required on a new phone — have your phone number ready.

All you need is a contact phone number, your personal details, and a KBZPay, Wave Money, or AYA Pay wallet to open an account and start playing. You will need to register with your phone number, and note that you must be 21+.

Contact the q89 support team via Live Chat to update your personal details. If you are changing your wallet number, you will need to go through an account ownership verification — this check is done for your protection. Keeping player data secure is a top priority at q89.

Yes. You can request a temporary break (cooling-off) or a longer self-exclusion through Live Chat. The support team will pause your account, and it can only be reopened once that period is over. You can use this service at any time — it is there for your benefit.

Contact Live Chat to request a deposit limit and let the support team know your preferred daily or weekly amount. That limit will be set, and you will not be able to deposit beyond it. Managing yourself well is a sign of a responsible player.

Chasing losses by betting more, playing for long periods without being able to stop, putting gaming ahead of your own responsibilities — if you notice any of these signs, seek support for problem gambling. You can find out more on q89's Responsible Gaming page.

Problem gambling can affect your relationships, finances, and health. On q89's Responsible Gaming page (/responsible-gaming) you can find support services and self-assessment tools. When it comes to solving a problem alone, openly asking for help is a sign of strength.

Yes. q89's Live Chat support is open 24 hours a day, 7 days a week. Whether it is late at night or before dawn, do not hesitate — reach out to the support team and ask away. Operating on Myanmar Standard Time (MMT, UTC+6:30).

Yes. The q89 support team assists in Burmese and can also be reached by email. It is designed so players can explain things clearly in their own language, making communication smooth and easy to understand.

Have your account username ready so issues can be resolved quickly. For payment issues, also note your Transaction ID / Reference Number. For game issues, take a screenshot of the Round ID or Game ID. Having these details on hand significantly cuts down resolution time.

q89 has two contact channels: 24/7 Live Chat and email ([email protected]). Live Chat is the fastest option, and you can also write in through email. There are no other contact methods at q89 outside these two channels.