21+ Only

q89 Responsible Gaming —
Your guide to healthy play

Gaming is a form of entertainment. q89 provides tools, advice, and support services to help you stay in control and play without it causing harm.

Play with awareness

At q89, we always put our players first when it comes to enjoying gaming as entertainment. Gaming is not a source of income — it should be seen only as relaxation and fun. That way, gaming stays an enjoyable hobby rather than a problem.

From one angle, every responsible player plays with self-awareness — that means setting a budget in advance, knowing that losses cannot simply be reversed, and being able to stop calmly without chasing money that has already been lost.

If at any point while playing you feel that gaming is becoming a problem for you or someone you know, you can use q89's support services right away. We provide 24-hour customer support in Myanmar language and fully protect your personal information.

Warning signs to watch for

If any of the following applies to you, contact us right away —

If you are only playing to chase losses
If you are borrowing money to fund your play
If gaming is causing problems with your family or work
If you want to stop playing but cannot
If you are in denial to yourself about your gaming

q89's protection tools

Deposit Limits

You can set a daily, weekly or monthly deposit limit. Because you never go over a pre-set amount, it helps you stay in control of your budget.

Gaming Time-Out

If you need a short break from gaming, you can set a Time-Out period of a few days or longer. During that period, access to your account is temporarily suspended.

Self-Exclusion

If you want to close your account for a longer period, you can request Self-Exclusion for 3 months, 6 months, 1 year or more.

24/7 Language Support

Live Chat and email support in Myanmar language is available 24 hours a day, 7 days a week. You can talk through any concerns about your gaming with confidence.

Gaming History

You can review your gaming history and deposit/withdrawal records. This helps you track your own gaming patterns and stay aware of them.

Budget Planning

Before you play, decide on an amount you can afford and stick to it. Being able to play knowing you may lose is a sign of a responsible player.

21+ Age Requirement — No Exceptions

Age 21 and above only

q89 strictly enforces that only players aged 21 and above may open an account and play. This rule is in place to protect young people and no exceptions are made under any circumstances.

You must provide your correct age when registering, and you may be asked to verify it at any time. If any information is found to be inaccurate, your account will be suspended and closed.

Family Protection

Parents and guardians — if children or younger family members have access to a computer or phone in the home where you play, please install parental control software on those devices.

q89 encourages parents to keep their q89 account separate and never share access to the device they use to log in, in order to protect their children.

How to Request Self-Exclusion

Contact Live Chat

Open Live Chat on the q89 website and let the customer support team know that you want to request Self-Exclusion.

Set Your Period

Choose the exclusion period — you can select 3 months, 6 months, 1 year or longer. A shorter Time-Out is also available.

Receive Confirmation

The customer support team will suspend your account and block access to it. A confirmation will be sent to you by email.

Account Can Be Reopened After the Period Ends

You will not be able to request your account to be reopened until the set period has ended. Once it has, the customer support team will reopen it for you.

Help Is Available Right Away

Customer support Live Chat is available 24 hours a day, and you can also contact us by email at [email protected].

10 Tips for Healthy Gaming Habits

Budget and Play

Decide in advance how much you are willing to lose before you play
Once that amount is gone, stop immediately
Do not lose track of how much time you are spending on gaming
Avoid playing when you are tired or drowsy
Treat the money you play with as entertainment spending

Things to Avoid

Chasing losses by playing more to try to win back what you lost
Borrowing money to play
Playing with money set aside for your family or children
Treating gaming as a source of income
Hiding problems that arise from gaming

Deposit Limits and Deposits

Minimum Deposit

At q89, you can deposit a minimum of 3,000 Ks via KBZPay, Wave Money or AYA Pay. Decide in advance how much you plan to play each day and do not go beyond that.

How to Adjust Your Limit

Log in to your account, contact support via Live Chat, and request a deposit limit (Daily / Weekly / Monthly Deposit Limit) to be set for you.

Changing Your Limit

If you want to lower your limit, it takes effect immediately. If you want to raise it, the change will only take effect after 7 days, prioritising player protection.

Ready to Play?

After reading the Responsible Gaming policies, you can log in and play at q89. If you have any questions, you can check the FAQ or contact customer support.

q89 Login — Play Now View FAQ

What You Should Know About Responsible Gaming

Self-exclusion is when a player chooses to restrict their own play and requests that their account access be blocked for a set period. During this time, the player will not be able to access their q89 account and will have a full break from gaming. The account will only be reopened once the period has ended, and no request to reopen it early will be accepted.

Time-out is used for a short break of a few days up to around 30 days. Self-Exclusion lasts 3 months or more and is the option for a longer pause from gaming. Use Time-out if you just want a brief rest before any problems arise, and choose Self-Exclusion if you feel you are losing control of your gaming.

There is a chance gaming has become a problem if any of the following applies — you are only playing to chase losses, you are borrowing money to play, gaming is causing problems with your family or work, you are hiding the fact that you are playing, or you want to stop but cannot. These signs mean it is time to seek help.

When you request a Self-Exclusion or Time-out, the balance remaining in your account will not be lost. You can request a withdrawal, or the balance will still be there when you return after the period ends. If you have any questions about your funds, please contact customer support.

q89 offers 24-hour Live Chat and you can also reach us by email at [email protected]. Trained staff will respond in Myanmar language and you can discuss any issue, including gaming-related problems. The service is trustworthy and your personal information is kept confidential.

If you believe a family member or someone close to you has a gaming problem, you can start by talking to them directly. If you would like further help, you can contact q89 customer support to report the gaming-related concern. We will handle it with full confidentiality.

q89 has a strict rule that only players aged 21 and over are allowed to play. If it is found that a player is under 21, the account will be closed immediately and any funds will be handled according to our policy. Protecting young people is a top priority for q89.

q89 Responsible Gaming — Your guide to healthy play