q89 Privacy Policy

When you access the q89 platform, we collect the information needed to provide services, protect your account, and meet our legal obligations.

Information you provide directly:

• Name, date of birth, and contact details (phone number, email)
• Payment information (KBZPay, Wave Money, AYA Pay phone number — no card number required)
• Credentials used to log in to your account
• Messages and complaints submitted through customer support channels

Information collected automatically:

• IP address, browser type, and device model
• Access logs and session data
• Gaming history (deposits, winnings, play duration)
• Data collected via cookies and similar technologies

q89 uses the information collected only for the following purposes—

• Creating, verifying, and protecting accounts
• Processing deposits, withdrawals, and payments
• Delivering gaming services and running bonus programmes
• Providing customer support and resolving complaints
• Detecting and preventing fraud and irregularities
• To maintain site security and SSL encryption
• To study usage patterns for improving the site's services
• To fulfill legal and business obligations

We will not use your personal information for any purpose beyond what it was provided for.

q89 will not sell your personal information to third parties. Disclosure may occur in the following situations, and is carried out under strict limitations—

• Service Providers: Pre-contracted third-party service providers engaged to process payments and support site operations
• Legal Requirements: When required by a valid legal order or request from relevant authorities
• Fraud Prevention: When necessary to prevent fraud and financial misconduct

When sharing in this way, we bind the receiving service providers to use the information only for the purpose for which it was provided.

The q89 website uses cookies and similar technologies. These ensure smooth service and help improve your experience.

Types of cookies we use:

• Essential Cookies: To maintain account sessions and carry out security checks
• Functional Cookies: To remember your chosen language, games, and preferences
• Analytics Cookies: To understand how players use the site and to improve our services

You can restrict or remove cookies through your browser settings, but please note that some site functions may be affected.

q89 has put in place technical and organisational security measures to protect your personal information—

• Data transmissions are protected with SSL (Secure Socket Layer) encryption
• Databases and servers are protected against unauthorised access
• Access controls ensure staff can only access the data they need
• Regular security checks are carried out to detect anomalies

However, please understand that no data transmission over the internet can be guaranteed as fully secure. We apply the best protective measures we can and always make security a priority.

We retain your personal information for the following periods—

• Account Data: For the duration the account is active and for a sufficient period after closure to meet legal requirements
• Payment Records: As required by law to allow verification of financial matters
• Communication Records: For a defined period after a customer service matter is resolved

Data that is no longer needed is securely deleted or anonymised beyond recovery.

Regarding personal information, q89 players have the following rights—

• Right to Access: You may request the personal information q89 holds about you
• Right to Correction: You may request that inaccurate or incomplete information be corrected
• Right to Deletion: You may request that your personal information be deleted, unless legal obligations require otherwise
• Right to Restriction: You may request that processing be paused or restricted
• Right to Object: You may object to data processing that is not necessary for the service or your relationship with us

To exercise these rights, you can contact us by email at [email protected] or through 24/7 Live Chat.

q89 platform is only open to players aged 21+. If we discover that we hold personal information from anyone under 21, we will delete it immediately. Players must ensure they provide accurate information when their age is verified.

q89 may update this Privacy Policy from time to time and will revise the "Last Updated" date at the top of this page. If significant changes are made, players will be notified through the site. Continued use of the site after any changes means you accept those changes.

If you have any questions, requests, or complaints about this Privacy Policy, you can reach us via 24/7 Live Chat or email at [email protected]. We take the protection of our players' personal information seriously and will respond to every inquiry openly and honestly.